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Important: We are Upgrading Storage Infrastructure and Need You to Take Action

Support FAQ

We have spent the last year upgrading our backend storage infrastructure to be faster, more stable, and more scalable. As a result, you will see improved upload/download performance. But to keep our zero-knowledge encryption in place for your account, you will need to transfer your account and all of your data over to the new Bitcasa system.

For those with Free, Premium, and Pro plans, this process should be quick and painless, however we do apologize for any inconvenience.

Simply log in to your account and follow the on-screen instructions to update your account, files, and billing information onto the new backend.

The current apps are not compatible with the new storage system and you will need to download the all-new Bitcasa apps.

**You have between October 22, 2014 and November 15, 2014 to migrate your data. All accounts and data not transferred to the new system will be deleted on November 16, 2014.

Unfortunately, the transition signals the end of Infinite storage plans.

While our Infinite offering was one of our early value propositions, we have since found that only a small percentage of people use it (only 0.5 percent of our accounts require more than 1TB, and less than 0.1 percent require more than 10TB).

Also, the reality is while we have tried to make our vision of infinite work, the low demand combined with the growing number of suspected abusers, means that supporting an Infinite plan is not a viable business for us. Our Acceptable Use policy has been a challenge to enforce with our privacy features, as we can only see the amount of of data stored – which for some customers, is at a level that seems impossible for individual usage.

What does this mean for Infinite plan subscribers?

Infinite plan users will need to transfer to a 1TB Premium plan or our new 10TB Pro plan to continue using our service. We have created a simple, intuitive guide to walk you through the transfer process and make the transfer as seamless as possible.

Please know that plan changes are difficult decisions we don’t take lightly. In our ongoing efforts to keep costs low and minimize rate increases, on occasion we must make adjustments to our business model. We apologize for any inconvenience.

More questions?

We’ve developed a comprehensive FAQ to help with any questions you might have regarding the transition, which you can find here.

Also, if you encounter any issues transferring files to your new account, please post your question to the Community Forums and one of our moderators will respond. If you have a paid account, you can also submit a request via the Help Center.

What’s next?

Our customer and developer base has grown and the change will allow the company to further focus on improving our offerings. We will continue to unveil additional features in the coming year and are confident in the value our new platform and infrastructure will bring.

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Oct 23 2014

Bitcasa News, Bitcasa Tech

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